This incident has been resolved and the affected services have been restored.
Posted Jul 18, 2026 - 02:11 PDT
Monitoring
The issue affecting both inbound and outbound calls for a single Provider Exchange partner in the Japan region has been successfully resolved.
Our team will continue to monitor the situation closely and keep you informed of any further developments.
Posted Jul 18, 2026 - 01:35 PDT
Identified
We have successfully identified the root cause affecting both inbound and outbound calls for a single Provider Exchange partner in the Japan region.
Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made.
Thank you for your patience.
Posted Jul 18, 2026 - 01:08 PDT
Update
We are continuing to investigate this issue.
Posted Jul 18, 2026 - 01:05 PDT
Investigating
We are currently investigating a service degradation that is affecting both inbound and outbound calls for a single Provider Exchange partner in the Japan region.
Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.
We appreciate your patience as we work to resolve this issue.
Posted Jul 18, 2026 - 01:03 PDT
This incident affected: Zoom Phone - JAPAN (Provider Exchange).